Unit Knowledge Guide-BSBOPS505 Manage organisational customer service Compliance Resources Core units BSBCRT311 Apply critical

Core units BSBCRT311 Apply critical thinking skills in a team environment CUAIND311 Work effectively in the creative arts industry CUAWHS312 Apply work health and safety practices Elective units BSBFIN302 Maintain financial records BSBPEF301 Organise personal work priorities BSBSTR401 Promote innovation in team environments BSBOPS203 Deliver a service to customers CUAACD201 Develop drawing skills to communicate ideas BSBTWK301 Use inclusive work practices CUAPOS311 Edit video and audio content for social media CUAANM302 Create 3D digital animations If you require RPL Kits with comprehensive benchmarking

weeds and diseases AHCPMG203 Work effectively in a pest management environment AHCPMG306 Determine pest control techniques AHCPMG308 Implement pest management strategies AHCWHS301 Contribute to work health and safety processes Elective units AHCFAU202 Recognise fauna AHCPMG304 Use firearms to humanely destroy animals AHCPCM303 Identify plant specimens AHCCHM310 Conduct manual fumigation of vertebrate and invertebrate pests AHCPCM202 Collect

Units of competency SIRRMER001 Produce visual merchandise displays SIRRMER003 Coordinate visual merchandising activities SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXMKT001 Support marketing and promotional activities SIRXOSM003 Use social media and online tools If you require RPL Kits with comprehensive benchmarking

set up and program portable traffic control devices RIICOM201E Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-BSBOPS505 Manage organisational customer service Compliance Resources Core units BSBCRT311 Apply criticalOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner